Viewing an Encrypted Message

There are two ways you can view an encrypted message:

• Subscribers of the service receive encrypted messages directly to their email inbox and they simply enter their Secure ID password to open the message.
• Non-subscribers receive a notification message which directs them to the Message Pickup Center to retrieve their encrypted message. They are prompted to answer a security question set by the message sender in order to decrypt and open the message.

Viewing an Encrypted Message as a Subscriber

Secure messages appear in your Outlook inbox with a lock icon. Messages will remain encrypted in your inbox, even if you leave your computer unattended.

To view the encrypted message:

1. Double-click on the encrypted message. The password prompt appears.
2. Enter your password.
3. Click OK. If you have successfully entered your password, the message appears.

Verifying the Sender

To verify that the message has not been altered:

1. Double-click on the encrypted message. The password prompt appears.
2. Enter your password.
3. Click OK. If you have successfully entered your password, the message appears.
4. At the top-right corner of the encrypted message, click Verify. The Verify Message and Sender window appears.

Note: If the banner with the Verify button does not appear at the top of the encrypted message:

• Microsoft Word may be enabled as your default email editor. For more information on setting your message format, click here.
• The Encrypted Message Format may have been changed in Tools and Settings under the tab. For more information on viewing Tools and Settings, click here.

In either case, a blue lock or red ribbon will appear at the top right of the message header. Double-click the blue lock or red ribbon to verify the message.

Viewing an Encrypted Message as a Non-Subscriber

Secure messages sent to non-subscribers are encrypted, digitally-signed and then sent to the Message Pickup Center to be stored securely until the recipient retrieves the message.

The recipient receives a notification in their inbox which contains some basic information about the message and a link to open it.

Note: Users who do not have email software capable of displaying HTML formatted messages will see a plain text version of the notification.

To view the encrypted message:

1. Open the notification message.
2. Click Click here to open. The Message Pickup Center window appears with the security question.
3. Enter the answer to the security question.

Note: You have three attempts to answer the security question. After three incorrect answers, the message is locked for a period of 30 minutes (by default) before you can try again.

4. Click Continue. If you successfully answered the security question, the message is decrypted and displayed.

Once the message is open, you can verify the integrity of the message and the sender, print, delete or save it (and any attachments).