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Downloading and Installing

Why am I unable to download the Installer or System Check Wizard?

It is likely that you are behind a corporate firewall that is blocking your ability to download executable (EXE) files. The Installer and System Check Wizard are available as a ZIP file from their respective download pages. You may want to involve your help desk if you are having difficulties downloading the application.

Can I install on multiple computers?

Yes. There is no limit to the number of computers you can run the Installer on. The first time you activate your email account, you will be prompted for your activation code. On subsequent installations you will be challenged to supply your Secure ID password instead of the activation code.

How do I reinstall on my new PC?

As an existing subscriber, all you need to do is download and run the Installer. Once you have completed the install, the system will recognize that you are an existing subscriber, and you will be challenged to supply your Secure ID password. Upon correctly entering the password, your ID information will be downloaded and stored on your new PC. You are now ready to use .

I've lost my activation code. What can I do?

Your activation code is sent via email to the email account that was registered for use with . If you no longer have this email message, contact provider support.

I didn't receive an activation code, now what?

If you are using anti-spam software, it is possible that the email containing your activation code may have been flagged as spam. Check the Junk or Spam folder for your activation code.

The installation of failed. What can I do?

In order to install and run , you need to have the MSI-based edition of Microsoft Office installed. Users with trial version of Microsoft Office commonly have difficulty installing because support for add-ins is limited.