Receiving
Why do some of my recipients receive my secure email messages directly into their inbox, while others have to go to a website to retrieve it? Recipients that receive the messages directly are also subscribers to the service. For those recipients that are not subscribers of , they will be directed to a website to retrieve the email message. I keep sending message to a friend (a non-subscriber) and they say they never receive the notification messages. What's the problem? There are two possibilities. It is very likely that the recipient is using an anti-spam package that is falsely flagging the message as spam, or, the recipient is using a white-list filter and does not recognize who is actually sending the notification message. Have the recipient check their Junk or Spam folder being used by their anti-spam software to see if the notification message was flagged. If the message was blocked because of a white-list restriction, they should add the sender of the notification message to their white-list. This name is not the sender of the original email, but rather the email address of the service that sends the notification message. How do I know whether my recipients retrieved my messages from the Message Pickup Center? If you send message to someone and it is not retrieved from the Message Pickup Center, you will receive an email notification message at the end of the message holding period stating that a specific person did not retrieve the message. In this case, you should contact the recipient and let them know that you are resending the message, and that they should pick it up as soon as possible. If they are not receiving the notification message, refer to the question entitled "I keep sending message to a friend (a non-subscriber) and they say they never receive the notification messages. What's the problem?" above for more information. Is the message stored at the Message Pickup Center secure? Yes. The message is encrypted in a similar fashion as sending to another subscriber. The recipient of the message must correctly answer the secret question in order to open the encrypted message. How long will the message be retained on the Message Pickup Center in order for me to retrieve it? This is a configurable parameter that is set by the service provider. When you send a secure email message to a non-subscriber, the length of the message holding period is included in the notification message. The message must be picked up within this time period, otherwise it will be deleted. If message on the Message Pickup Center expires and is deleted, can it be recovered? No. The only way to get a copy of the message after it has been deleted from the Message Pickup Center is to ask the original sender to resend the message. I don't know the answer to the question that was assigned to the message I was notified to pickup. What now? Contact the sender of the email message to find out what the answer is to the challenge question. Can someone try to hack into the Message Pickup Center to retrieve my message? No. Protection has been put in place to block automated attempts at guessing your password. After 3 unsuccessful attempts, the message cannot be accessed for a defined period of time. This period of time is defined by the service provider. Can I forward a message in the Message Pickup Center to another person? No, you cannot forward a message in the Message Pickup Center to another person. You can Reply/Reply All to a web portal message, but cannot edit a recipient list. |