Error Messages

This section describes the different error messages you may receive and what you should do if you receive one.

• A request to service was denied
• Services are currently not available
• Cannot establish connection to server

A request to service was denied

When you receive the A request to service was denied message, it means your access to the service has been cancelled. If this happens, you can phone customer support to renew your subscription.

Services are currently not available

When you receive the services are currently not available message, it means your email client is unable to establish contact with the services. This could mean one of the following:

• The services are temporarily not available.

Solution: Try again in a few minutes.

• Your access to the service has been cancelled.

Solution: In this situation, you can phone customer support to renew your subscription.

• If you receive this message when you open Outlook, you do not have internet access.

Solution: Check your local connection.

Cannot establish connection to server

When you attempt to send and receive the following message, it is a local problem, then check to make sure you still have a connection to the internet. You can do this by simply opening your web browser.